Refund & Return Policy

Last updated: 6 Jan 2026

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At daebak-dairies, we want you to love your purchase. If there is an issue with your order, please review our refund and return policy below.

1. Eligible Returns

We accept returns only in the following cases:

You received a damaged product

You received the wrong item

To be eligible, you must contact us within 7 days of receiving your order and provide clear photos of the issue.

2. Non-Returnable Items

We do not accept returns or refunds for:

Change of mind

Incorrect size or color chosen by the customer (if applicable)

Items damaged after delivery

Clearance or discounted items (if applicable)

3. How to Request a Return or Refund

To request a return or refund, please contact us with:

Your order number

Photos of the item

A brief explanation of the issue

Email: [Add your support email]

Our support team will review your request and respond within 24–48 hours.

4. Refund Process

If your return or refund is approved:

Refunds will be issued to the original payment method

Processing time depends on your bank or payment provider

Shipping fees are non-refundable unless the error was ours

5. Replacements

In some cases, we may offer:

A replacement item, or

A full or partial refund

The solution will depend on product availability and the nature of the issue.

6. Cancellations

Orders can only be canceled before they are shipped. Once shipped, cancellations are not possible.

7. Contact Us

For any refund or return-related questions, contact:

daebak-dairies
Email: ericgoh.twp@gmail.com